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Privacy Policy
This Privacy Policy explains how Slotozen Casino handles personal information when you visit our website, create or use an account, contact support, or use our gaming services. We aim to collect and use information fairly, transparently and only for legitimate business, legal and security purposes.
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About this Privacy Policy
This Privacy Policy applies to personal information connected with Slotozen Casino and its online services. Personal information is information that identifies you, or could reasonably be used to identify you, either on its own or together with other information. It may include information you provide directly, information created when you use our website, and information received from service providers that help us operate the casino.
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By using the website or opening an account, you should read this policy together with any applicable website terms, responsible gaming information and other notices displayed on the site. Different services or features may have additional privacy notices where more detail is needed. If you do not provide information that is necessary for an account or a requested service, we may not be able to open, maintain or support that account.
We seek to keep personal information accurate, protect it against unauthorised access and use it in a way that is consistent with the purpose for which it was collected. We may update this policy from time to time to reflect changes to our services, technology, legal requirements or internal processes. The updated version will apply from the date it is made available on the website.
Information we handle and why
The information handled by an online casino will depend on how you interact with the website and which services you use. We try to collect information that is relevant to those activities. Typical categories may include the following:
- Account details, such as your name, date of birth, contact information, login details, preferences and account history. These details help us create and administer your account, provide requested services and communicate with you.
- Identity and verification information, which may include identity documents, proof of address, information about your source of funds where required, and related verification records. This information supports age and identity checks, account security, anti-fraud controls and other compliance processes.
- Payment and transaction records, such as deposits, withdrawals, wagers, gaming activity, payment method details, transaction references and relevant account balances. We use these records to process transactions, resolve queries, detect unusual activity and keep appropriate financial and operational records.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location, website interactions and diagnostic information. This helps us operate the website, maintain security, identify technical issues and improve performance.
- Cookie and similar technology data, including information about pages visited, session activity, preferences and interactions with communications. This may be used to remember settings, keep sessions secure, understand website use and support relevant marketing choices.
- Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support. We use this information to respond to you, investigate issues, train and monitor support processes, and maintain an accurate service history.
How information is used
We may use personal information to run and administer your account, provide gaming and related services, process payments, respond to support requests and communicate important service information. We may also use it to verify identity and eligibility, prevent underage or unauthorised use, detect fraud and other suspicious activity, protect the website and users, investigate disputes, and enforce applicable terms.
Information may be used to meet legal and regulatory obligations that apply to online gambling services, including obligations relating to identity checks, financial activity, responsible operation, record keeping and the prevention of crime. We may also use information for internal reporting, service improvement, risk management, auditing and the development or testing of website features.
Where permitted, we may use contact details to send service messages, account notices and information about products or promotions. Marketing communications will be handled in accordance with applicable requirements. You can withdraw consent to marketing or opt out of promotional messages at any time by using the available unsubscribe option or by contacting privacy support.
Sharing, security and retention
We may share personal information with trusted service providers that help us operate the website and provide services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, website hosting, customer support, communications, analytics, security and professional services. They should receive only the information needed for their role and are expected to handle it securely and appropriately.
Information may also be disclosed where necessary to protect users, the business or the public; to investigate suspected fraud, misuse or security incidents; to respond to a valid legal request; or to meet a legal, court, governmental or compliance requirement. If the business or some of its assets are reorganised, transferred or combined with another business, relevant information may be transferred as part of that process, subject to appropriate protections.
Some service providers or recipients may handle information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to ensure that handling remains subject to appropriate privacy and security safeguards. International handling may be necessary for technology, payment, verification, support or other operational services.
We use administrative, technical and organisational measures designed to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication procedures and staff or supplier requirements. No website or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and notify support if you suspect unauthorised access to your account.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified.
Cookies and similar technologies
Slotozen Casino may use cookies and similar technologies to make the website work, maintain secure sessions, remember preferences, understand how visitors use the site and support relevant communications. Some cookies are necessary for core functions, while others may help with analytics, performance or marketing. The information collected through these technologies may be combined with other information connected with your account or device where appropriate.
You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. Blocking some cookies may affect website features, account access, security checks or the way preferences are remembered. Cookie choices made in one browser or device may not apply to another.
Your privacy rights and how to contact us
Depending on your circumstances and the requirements that apply, you may have rights over the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications. You may also be able to ask questions about how information is used or raise a privacy concern.
Making a privacy request
To exercise your data rights, or to ask a privacy question, contact support@slotozencasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to confirm your identity and protect your account before providing access or making changes. This helps prevent personal information from being disclosed to the wrong person.
- For access, ask for a copy or summary of the personal information connected with your account.
- For correction, identify the information you believe is inaccurate or incomplete and provide the updated details where possible.
- For deletion, explain which information you would like removed. Deletion may not be possible where records must be retained for legal, security, dispute or operational reasons.
- To withdraw consent to marketing, state that you no longer wish to receive promotional communications. You may also use an unsubscribe option included in a marketing message.
- For another privacy concern, provide relevant details so the matter can be reviewed and addressed appropriately.
We will consider requests in line with applicable privacy requirements and our legitimate obligations. Some requests may be limited where responding would affect the rights of another person, compromise security or fraud controls, disclose confidential information, or prevent us from meeting a legal record-keeping requirement. If information cannot be deleted, we will explain the relevant reason where appropriate. We may retain a record of your request and our response so that we can manage the process and demonstrate how it was handled.
If you have a concern about the way your personal information has been handled, we encourage you to contact support@slotozencasino.wtf first so the matter can be reviewed. You should avoid sending unnecessary sensitive information in an initial message. This policy does not change any rights or remedies that may be available to you under applicable privacy requirements.
