Responsible Gambling

Slotozen Casino is committed to supporting a safe, balanced and informed approach to gambling. Gambling should be an entertainment activity, not a way to make money, solve financial problems or manage difficult feelings. Set limits before you play, understand the risks and only gamble with money you can afford to lose.

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Gamble for entertainment, not income

Online gambling involves risk, and there is no guaranteed way to win. Game results cannot be predicted with certainty, and previous outcomes do not change the likelihood of future outcomes. A losing session does not create an entitlement to a win, while a previous win does not mean another win is due. Trying to recover losses by continuing to gamble can increase the amount of money and time you spend.

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Before you play, decide how much money and time you are comfortable using. Treat this amount as an entertainment cost rather than an investment. Never use money needed for rent, food, bills, education, savings, debt repayments or other essential commitments. Do not borrow money, use credit, sell possessions or rely on someone else to fund your gambling.

Plan your gambling

Set a spending limit before you begin and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep gambling money separate from everyday household finances.
Record deposits, withdrawals, playing time and overall spending so your habits remain clear.
Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape a problem.
Do not gamble to win back money you have already lost.
Balance gambling with work, study, family, friends, exercise and other interests.
Review your gambling plan when your personal or financial circumstances change.

Gambling should not interfere with your relationships, employment, study, health or responsibilities. If gambling begins to take priority over these areas, stop playing and seek support. You do not need to wait for serious financial loss before asking for help.

Tools to help you stay in control

The most effective way to manage gambling is to make decisions before playing rather than while you are caught up in a session. Depending on the account and services available, you may be able to request or use controls such as deposit limits, wagering limits, session reminders, time limits, cooling-off periods or account closure. Availability can vary, and some controls may take effect immediately while others may apply from a later time.

Set limits before you play

Choose an amount you can afford to lose over a defined period. Consider setting a limit below your maximum affordable amount. Your limit should reflect your income, essential expenses and other financial commitments. It should not be based on expected winnings or on the belief that a particular result is likely.

When a limit is reached, stop gambling. Do not attempt to work around a limit by opening another account, using another person's payment method, changing your account details or asking someone else to gamble for you. If you find it difficult to maintain a limit, take a break and consider seeking independent advice.

Take a break or close your account

If you want time away from gambling, request a temporary break or use any cooling-off option available through the website. If gambling is becoming difficult to control, consider requesting a longer restriction, self-exclusion or account closure. Self-exclusion is a protective step, not a punishment.

During a self-exclusion or account restriction, do not try to access gambling through another account or service. If you close an account, closure does not remove obligations connected with activity that occurred before closure, and it does not guarantee that previous losses will be recovered. If you need help choosing an appropriate restriction, use the responsible gaming or customer support options available on the website.

Use additional safeguards

Ask your bank or payment provider whether gambling transaction controls are available.
Use device settings or blocking software to reduce access to gambling websites and applications.
Ask a trusted person to help you monitor spending or support a temporary break.
Remove saved payment details if they make it easier to deposit without planning.
Avoid keeping large amounts of money readily available for gambling.
Read account records and transaction information regularly.

Recognising signs that gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the size of a loss or by how often a person plays. A concern may exist when gambling causes distress, secrecy, financial pressure or conflict, even if some responsibilities are still being met. Pay attention to changes in your mood, finances, relationships and daily routine.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to cut back or stop but finding that you cannot do so.
Thinking about gambling throughout the day or planning your next session while working or studying.
Chasing losses or increasing the amount used to seek the same excitement.
Borrowing money, using credit, missing payments or selling items to fund gambling.
Keeping gambling secret or giving misleading explanations about your time or spending.
Feeling anxious, irritable, restless, guilty or low when you are not gambling.
Neglecting work, study, health, family, friends or other important activities.
Gambling to escape stress, loneliness, sadness, anger or other uncomfortable feelings.
Experiencing arguments, financial difficulty or relationship problems because of gambling.
Returning to gambling soon after deciding to take a break.
Believing that a win will solve financial problems or that a loss must be recovered immediately.

One or more of these signs is a reason to pause and seek advice. Tell someone you trust what is happening, such as a partner, family member or close friend. A trusted person may help you review your spending, support a break and reduce access to funds while you decide what to do next. You are not required to manage the situation alone.

If you are concerned about another person, approach them calmly and privately. Focus on the effect gambling is having rather than blaming or shaming them. Encourage professional support and protect shared finances where appropriate. Do not lend money to support continued gambling or agree to keep serious financial harm secret.

Support, safety and protecting your account

Support is available from gambling counsellors, financial counsellors, mental health professionals and community organisations in Australia. You can search for a recognised gambling support service in your state or territory, or use an Australian gambling support service that provides confidential information and counselling. These services may also assist family members and people affected by another person's gambling.

You can seek assistance even if you are unsure whether your gambling is a problem. A counsellor can help you understand your behaviour, prepare a practical plan, manage financial concerns and identify further support. Independent financial advice may also be useful if gambling has affected bills, debts, savings or shared finances.

If gambling is connected with thoughts of self-harm, immediate danger, violence or another urgent safety concern, stop gambling and seek urgent help from emergency services or a trusted person. Your immediate safety is more important than an account, transaction or gambling result.

Keep your account secure

Keep your login details private and use a strong, unique password.
Do not allow another person to use your account or ask someone else to gamble on your behalf.
Use only payment methods that belong to you and keep payment information secure.
Review account activity and transaction records regularly.
Contact the available support channel if you notice activity you do not recognise.
Protect your devices, email account and security software.
Do not gamble on behalf of a person who is underage or who has self-excluded.
Do not create another account to avoid an account restriction or self-exclusion.

Gambling services are intended for adults who meet the applicable legal requirements. You must not use an account if you are under the legal gambling age, are not permitted to gamble in your location or are attempting to avoid an account restriction. Age and identity checks may be required. Parents and guardians should use appropriate device, payment and account controls to help prevent children from accessing gambling services.

Our responsible gaming commitment

Slotozen Casino aims to provide clear information so players can make informed decisions about gambling. Responsible gaming information should be read before play and revisited whenever your circumstances change. Any tools or restrictions available through the website should be used alongside your own spending plan and, where needed, professional advice.

No responsible gaming tool can remove every risk or guarantee that a person will stop gambling. Limits and restrictions are applied according to the options available on an account and any applicable processes. A request may need to be confirmed through the website's support process, and account details may need to be verified before a restriction is discussed or applied.

Restrictions may apply only to the account or services covered by the request. For additional protection, consider using banking controls, device controls and support from people you trust. If you have asked for self-exclusion or another restriction, do not create a new account or use another person's account to continue gambling.

Responsible gaming requests should be made clearly and honestly. Explain whether you want a temporary break, a longer restriction or account closure, and follow any instructions shown on the website. We will not ask you to continue gambling in order to make a responsible gaming request.

Responsible gambling is an ongoing choice. Set a plan, check your behaviour regularly and act early when something no longer feels comfortable. Taking a break is always acceptable, and asking for help is a practical step towards protecting your finances, health and relationships.