Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Slotozen Casino. Please read them carefully before creating an account, depositing funds or participating in any available game. By using the website, you acknowledge that you have had an opportunity to review these terms and agree to follow them, together with any applicable game rules, promotional terms and legal requirements.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and Slotozen Casino in relation to your use of the website, account services and any gaming or related services made available through the website. They apply whether you access the website from a computer, mobile phone, tablet or another compatible device. They also apply to information, software, content, features and services provided through the website.

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You should read these terms before using Slotozen Casino. If you do not understand any provision, you should obtain independent advice before continuing. If you do not agree with these terms, you must not create an account, deposit money, play games or otherwise use the services. Continuing to use the website after these terms have been displayed may be treated as acceptance of the current version.

Eligibility and lawful use

You must be at least 18 years old, or meet the minimum legal gambling age that applies in your location, whichever requirement is higher.
You must have the legal capacity to enter into a binding agreement and use gambling services in your jurisdiction.
You must not use the website if online gambling is prohibited or restricted where you are located.
You are responsible for checking and complying with all laws, rules and regulations that apply to you.
You must not access the website from a location where Slotozen Casino does not accept customers or where the relevant services are not permitted.
You must use the website for personal and lawful purposes only, and not on behalf of another person or organisation.

Slotozen Casino may refuse access, decline an application or restrict services where this is required by law, regulatory obligations, security considerations, responsible gambling procedures or internal risk controls. Nothing in these terms requires Slotozen Casino to accept an account or allow continued access.

2. Accounts, identity and security

Some services may require you to create a personal account. Information supplied during registration must be accurate, complete and current. You must update your details if they change so that account records remain reliable. Providing false, misleading, incomplete or outdated information may result in access being restricted or an account being closed.

Only one personal account may be held unless Slotozen Casino has expressly approved another arrangement. You must not open an account for someone else, allow another person to use your account, sell or transfer your account, or use another person’s payment method without appropriate authority. Accounts are intended for individual use and may not be used for commercial, professional or syndicate activity unless specifically permitted.

Verification and account reviews

Slotozen Casino may ask for information or documents to verify your identity, age, address, payment method, source of funds or account activity. Verification may be requested when you register, deposit, withdraw, play, change account details or when monitoring systems identify activity that requires review. Documents must be genuine, current and provided in the requested form. Processing may be delayed while information is checked.

You are responsible for keeping your username, password and other account credentials confidential. You should use a strong password, avoid sharing login information and sign out after using a shared device. Tell Slotozen Casino through the available website support channel as soon as possible if you suspect that your account has been accessed without permission. You remain responsible for activity carried out through your account until the issue is reported, unless applicable law provides otherwise.

Slotozen Casino may suspend an account while it investigates suspected fraud, identity concerns, duplicate accounts, unlawful activity, misuse of promotions, payment disputes, unusual play or a breach of these terms. Where appropriate, information may be retained and shared with payment providers, professional advisers or relevant authorities in accordance with applicable law and privacy requirements.

3. Deposits, withdrawals and gaming activity

Available payment methods, processing requirements and any applicable fees or restrictions will be shown on the website or during the relevant transaction. You must use a payment method that belongs to you or that you are authorised to use. Deposits must be made for genuine participation in the services and not for an unlawful purpose, to conceal the source of funds or to facilitate a transaction for another person.

You should check the transaction details before confirming a deposit or withdrawal. A transaction may be subject to verification, review by a payment provider, technical processing, minimum or maximum settings, or other conditions displayed at the time. Slotozen Casino does not guarantee that every payment method will always be available. A payment provider may apply its own terms, charges or processing requirements.

Balances, winnings and reversals

Your account balance is an electronic record of funds associated with your account. It is not a bank account and does not earn interest. You must not attempt to withdraw funds that do not belong to you or that are subject to a legitimate review. If a payment is reversed, charged back, rejected or found to be unauthorised, the related amount may be removed from your account and any associated activity may be investigated.

Game results are determined by the applicable game system and recorded through the website. Subject to applicable law, the recorded result will be used to settle play. If a game is interrupted by a technical fault, communication failure or system error, Slotozen Casino may review the affected activity and take reasonable steps to correct an incorrect balance or outcome. A confirmed technical error may invalidate affected play where permitted.

You must not exploit an error, weakness or malfunction in a game, payment process or website feature. You must not use bots, automated software, scraping tools, collusion, fraudulent methods, stolen credentials or any other unfair technique. Suspected irregular activity may lead to suspension, cancellation of affected transactions, removal of incorrectly credited amounts or other action allowed by law.

Game and promotional rules

Individual games may have separate rules explaining how bets, turns, results and settlements work. Promotions, rewards or bonus offers may have additional terms, including eligibility conditions, participation requirements, expiry rules or restrictions. Those terms form part of these Terms & Conditions when you choose to participate. If a promotional term conflicts with a general term, the specific promotional term will apply only to that promotion.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Only play with money you can afford to lose. Before using the services, consider setting a personal budget and time limit. Never chase losses, borrow money to gamble, or continue playing because you believe a win is due. Game outcomes are uncertain, and previous results do not guarantee future results.

Use any available deposit, session, loss or wagering controls that suit your circumstances.
Take regular breaks and avoid gambling when upset, tired, intoxicated or under pressure.
Do not ask another person to open or operate an account for you.
Seek support from a qualified gambling-help service if gambling is causing stress, conflict or financial difficulty.
Request a break, restriction or account closure through the available website process if you need time away from gambling.
Do not attempt to bypass a responsible gambling limit, exclusion, suspension or account closure by opening another account.

Slotozen Casino may apply responsible gambling measures where account activity indicates that an intervention may be appropriate or where required by applicable rules. These measures can include requesting information, limiting access, declining transactions, suspending an account or helping you use available account controls. A request to close an account for responsible gambling reasons should not be treated as an invitation to create a new account.

Unacceptable use

You must not interfere with the website, introduce malicious code, attempt to gain unauthorised access, test or bypass security controls, overload systems, copy restricted content or use the services to support fraud, money laundering, terrorist financing or any other criminal activity. You must not harass staff or other users, publish unlawful or harmful material, misrepresent your identity, or disrupt the fair operation of the services.

5. Website content, privacy, changes and legal matters

The website may contain text, graphics, logos, software, game information and other material owned by or licensed to Slotozen Casino or its service providers. You may use this material only as needed to access the website for personal purposes. You must not reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit website content without permission, except where a right cannot lawfully be excluded.

The website may include links to third-party websites, payment services or other resources. These links are provided for convenience and do not necessarily mean that Slotozen Casino endorses the third party. Third-party services may have separate terms and privacy notices. Slotozen Casino is not responsible for content, availability, security or practices outside its reasonable control.

Privacy and communications

Personal information will be handled in accordance with the applicable Privacy Policy and relevant privacy laws. By using the services, you acknowledge that information may need to be collected, checked, stored and disclosed for account administration, identity verification, payments, security, responsible gambling, legal compliance and dispute management. You should review the Privacy Policy to understand how information is handled.

Operational messages may be sent to the contact details connected with your account. These may include security notices, transaction updates, verification requests, changes to services and important legal information. You are responsible for ensuring that your account details are accessible and current. Marketing communications, where used, may be managed through the available preferences or unsubscribe options, subject to messages that are necessary to operate or protect the account.

Availability, liability and changes

The website may be unavailable from time to time because of maintenance, upgrades, network problems, outages, cyber incidents or events outside reasonable control. Slotozen Casino does not promise that the website will always be uninterrupted, error-free or available on every device. You are responsible for your internet connection, device, software and any charges imposed by your service provider.

To the extent permitted by law, Slotozen Casino is not responsible for indirect, incidental or consequential loss arising from use of the website, inability to access the services, unauthorised account access caused by your failure to protect credentials, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

These terms may be updated to reflect changes to the website, services, law, security requirements or responsible gambling practices. The latest version will be made available on the website. Where a change is material, reasonable notice may be provided where appropriate. If you continue to use the services after an updated version takes effect, you accept the revised terms. If you do not agree, you must stop using the website and follow the available account closure process.

If an account is closed, suspended or terminated, these terms will continue to apply to matters that arose before closure, including payment disputes, verification, responsible gambling records, intellectual property, privacy, liability and dispute resolution. Any provision that is found to be invalid will be read down or removed only to the extent necessary, while the remaining provisions will continue.

Questions, complaints or requests about these terms should be raised through the support or contact options displayed on the Slotozen Casino website. You should provide enough information for the matter to be reviewed, without sending passwords or unnecessary sensitive information. Complaints will be handled in accordance with applicable procedures and legal requirements.